The ultimate objective of using Customer Success metrics is to determine the value add that your company provides to the customer. The accurate measure of value add is the customer’s return on investment in your product. If not impractical or even impossible, this analysis is difficult to estimate. So, we utilize a broad array of metrics that indicate the value we are adding.
The ultimate objective of using Customer Success metrics is to determine the value add that your company provides to the customer. The accurate measure of value add is the customer’s return on investment in your product. If not impractical or even impossible, this analysis is difficult to estimate. So, we utilize a broad array of metrics that indicate the value we are adding.
